Privacy Policy

Fidence Tax Relief — a brand of Fidence Tax and Advisory, a DBA of Fidence LLC

Effective date: August 12, 2026

Fidence Tax Relief ("Fidence," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our websites, landing pages, forms, and communications (collectively, the "Services"). By using our Services or submitting your information to us, you agree to this Privacy Pol icy.

1. Who we are

Fidence Tax Relief is the tax-resolution service line of Fidence Tax and Advisory, a DBA of Fidence LLC, a private tax-resolution firm serving Northern California. We ar e a private firm and are not affiliated with, endorsed by, or acting on behalf of the IRS, the California Franchise Tax Board (FTB), or any government agency.

Contact: 420 Railroad Ave, Ste 102, Pittsburg, CA 94565 · [email protected] · (925) 405-6124

2. Information we collect

We collect information you voluntarily provide, including:

  • Contact information — name, phone number, email address.
  • Inquiry information — details you choose to share about your tax situation, notices received, or the help you are seeking.
  • Communications — records of your messages, calls, and consultation requests with us.

We also automatically collect limited technical information (such as IP address, browser type, device information, and pages viewed) through cookies and similar technologies to operate a nd improve the Services.

We do not intentionally collect Social Security numbers, financial account numbers, or other sensitive government identifiers through our website forms. Please do not submit such informa tion through public web forms.

3. How we use your information

  • Respond to your inquiries and schedule and conduct your free consultation;
  • Provide, and communicate with you about, the services you request;
  • Send appointment confirmations, reminders, and service updates;
  • Improve our Services and understand how they are used;
  • Comply with legal and regulatory obligations.

4. SMS / text messaging

If you provide your phone number and check the consent box on our forms, you agree to receive SMS text messages from Fidence Tax Relief related to your inquiry — including consultation s cheduling, appointment confirmations and reminders, service updates, and, where you separately opt in, occasional informational or promotional messages.

  • Message frequency varies. Message and data rates may apply.
  • You may opt out at any time by replying STOP. Reply HELP for help, or contact us using the details above.
  • Consent to receive text messages is not a condition of purchasing any product or service.
No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. Where we use service providers to help deliver our messages, they are contractually restricted to using the information only t o provide services to us.

5. How we share information

We do not sell your personal information. We may share information only as follows:

  • Service providers — vendors who perform services on our behalf (such as scheduling, communications, and hosting), under obligations of confidentiality and limited to the purpose of providing those services (subject to the SMS restriction in Section 4).
  • Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Fidence, our clients, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

6. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guaran tee absolute security.

7. Your choices and rights

  • Opt out of texts — reply STOP at any time.
  • Opt out of email — use the unsubscribe link in our emails or contact us.
  • Access, correction, deletion — you may request access to, correction of, or deletion of your personal information by contacting us using the details above.

California residents: Under the California Consumer Privacy Act (as amended), you have the right to know what personal information we collect, to request deletion, and t o opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise your rights (including "Your Privacy Choices"), contact us using the detail s above. We will not discriminate against you for exercising these rights.

8. Cookies and analytics

We use cookies and similar technologies to operate the Services, remember preferences, and measure performance. You can control cookies through your browser settings; disabling them may affect functionality.

9. Third-party links

Our Services may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Children's privacy

Our Services are not directed to children under 18, and we do not knowingly collect information from them.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version. Material changes will be posted on this page.

12. Contact us

Fidence Tax Relief · 420 Railroad Ave, Ste 102, Pittsburg, CA 94565 · [email protected] · (925) 405-6124